SiteGround is now a 4-time Stevie Award Winner for Customer Service Excellence
SiteGround was named the winner of one Gold and one Bronze Stevie® Award in the Corporate & Community – Green Event and Customer Service Department of the Year categories in The 20th Annual International Business Awards®.
The Stevie Awards are the world’s top honors for customer service, contact center, business development and sales professionals. This year’s awards had more than 3,700 nominations from organizations in 61 nations and territories and Stevie Award winners were determined by the average scores of more than 230 executives worldwide who participated in the judging process in June and July.
SiteGround won a Gold Stevie® Award for supporting The Shackleton Mission and promoting the cause of adding over 4,000,000 km2 in the Southern Ocean as protected areas. “We believe that success lies only outside the comfort zone, that the courage to follow a dream, even if everyone tells you it’s impossible, makes you a true adventurer and a true entrepreneur. This similarity is at the heart of our support for this mission. We are glad that it was not only successfully completed, and ended up with 8 Guinness World Records, but more importantly, that it raises an alarm about the protection of the oceans and the protection of nature in general: a cause that we hold very dear and find close to our company values”, shared Tenko Nikolov, CEO and Ivo Tzenov, founder of SiteGround.
SiteGround’s Bronze Stevie® Award is presented for the excellent work shown by the company Customer Care team and their exceptional results, also underlined in the honorable Jury evaluation: “I was impressed by how the team consistently increased the chat satisfaction ratio from 96.04% in 2020 to 98.57% in 2022.” At SiteGround we have always taken pride in the level of customer service that we provide. What sets us apart is precisely the care for our customers, the attention to every detail, the responsibility to provide the best assistance and that helped us to grow and to develop and become a leader in the international technology market.
This is the second time SiteGround’s customer support team has been recognized for its excellence by the The International Business Awards. In 2020 the company was awarded the People’s Choice Stevie® Award for Favorite Customer Service and the Silver Stevie® Award for Customer Service Department of the Year in the Computer Hardware & Services category.
“For us, optimizing our customer experience is a never-ending process, and we are committed to going above and beyond, thanks to the extreme dedication of our team and the priceless support of our loyal clients,” said Reneta Tsankova, Chief Operations Officer, SiteGround. “Being recognized at the Stevie Awards in this way inspires us to keep building the best customer experience we can.”
Details about The International Business Awards and the lists of Stevie Award 2023 winners are available at www.StevieAwards.com/IBA.