We’re thrilled to introduce you to our top phone support representative for this month – Petar! He joined SiteGround almost ten years ago and is one of the most experienced members of our Phone Support team. Even though he had no idea what web hosting was when he first started, today Petar is a senior web hosting expert. He’s answered over 50,700 calls and helped thousands of clients! Learn more about him and some of his best tips below.
After so many customer interactions, do you think there’s a recipe to making customers happy?
Petar: I’d say energy and focus. Customers feel better when they speak to someone who is positive and energetic, and when they get the full attention of the representative. Sometimes it is hard to convey energy on the phone. But, if you have a positive attitude to everyone you talk to, and you express that with your voice, the person on the other end will surely notice it and appreciate it.
What helps you most in your work?
Petar: Music! It helps me focus, keeps my spirit high, and allows me to be at my best before every client conversation.
What’s the №1 advice you give to people with no website management experience?
Petar: Less is more! When building and managing your website, I would always recommend keeping everything simple and clean. The fewer plugins, addons, and modules you have on the site, the easier it is to get started and build from there.
Your tip on website security and management?
Petar: Keep your site and everything in it up to date – that is a simple way to protect your site from vulnerabilities. The second thing is to always install plugins and themes after researching them well on the web. If there are any known issues, you will easily find out and save yourself a lot of headaches in the future.
Is there a stereotype that you think is not true about the job of a Phone Support Rep?
Petar: The stereotype that we read answers from a script and act like robots. 🙂 That is definitely not true, at least not at SiteGround. We are all different individuals with our highs and lows, but always doing our best to be professional, polite, and straightforward to the person we talk to.
What’s your favorite site or thing to do on the web?
Petar: I enjoy playing video games, especially on my PlayStation 4 console. I also like to watch channels on YouTube talking about games and their gameplay.
Any takeaways that help you stay motivated?
Petar: My favorite quote is from the movie Vanilla Sky: “The sweet is never as sweet without the sour!” It helps me stay positive even in hard times. 🙂